Store Policy.

Thank you for choosing Sunshine Aroma Company! We are dedicated to providing you with exceptional products and service. Please review our store policy below for important information regarding your purchases and interactions with us.

Ordering and Payment:

• Orders can be placed through our website or by emailed invoice.

• We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

• All prices are listed in USD and are subject to applicable taxes and shipping fees.

Shipping and Delivery:

• We strive to process and ship orders promptly, typically within 3-5 business days of receiving payment.

• Shipping costs and estimated delivery times will be provided at checkout. Delivery times may vary depending on your location.

• We are not responsible for delays or issues caused by shipping carriers or customs processes.

Returns and Exchanges:

• We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of receiving your order to arrange for a return or exchange.

• Items must be returned in their original condition and packaging, unused and unaltered, within 30 days of purchase for a refund or exchange.

• Refunds will be issued to the original payment method, excluding shipping costs. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Product Care and Safety:

• To ensure the best performance and safety of our candles, please follow the care instructions provided with your purchase.

• Always burn candles on a heat-resistant surface and keep them away from flammable materials, children, and pets.

• Discontinue use if the candle becomes damaged or if the flame becomes too large or flickers excessively.

Customer Service:

• Our customer service team is here to assist you with any questions, concerns, or inquiries you may have. Please feel free to contact us via email anytime and we will get in touch with you as soon as possible.

• We value your feedback and strive to continuously improve our products and services based on your input.

Privacy and Security:

• We respect your privacy and are committed to protecting the confidentiality of your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.

Changes to Store Policy:

• We reserve the right to update or modify our store policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or require further assistance, please don't hesitate to reach out to us. Thank you for choosing Sunshine Aroma Company!